Air Conditioning FAQs

It mostly comes down to how many rooms you want to cool and how the house is built. A split system suits one room. A multi-head system runs several rooms from one outdoor unit. Ducted air conditioning covers the whole home through ceiling outlets. We recommend one at the free quote.

We supply and install Mitsubishi Heavy Industries, Daikin, Samsung, Hisense, Fujitsu, Mitsubishi Electric and Panasonic, with ZoneTouch or AirTouch 5 controls on ducted systems.

Both run your zones. A ZoneSwitch (ZoneTouch) wall controller turns each zone on or off at one set temperature. AirTouch 5 has a sensor in each room, so each zone holds its own temperature, and you can control it from a touch screen, phone or tablet over Wi-Fi.

Often, yes. Some ducted indoor units are slimmer than others, and Mitsubishi Heavy Industries makes splittable indoor units that can go into tight roof spaces. We check the roof space at the free quote and choose a unit and layout that fits.

Usually. Where there is no roof space above a raked ceiling, air can often be supplied from a neighbouring roof space through a wall (side) grille instead of a ceiling outlet. Every house is different, so we confirm the options on site.

Sometimes. We assess the ductwork when we quote and replace only what needs replacing. Old, damaged or poorly insulated ducting is usually worth replacing at the same time. See ductwork replacement and repairs and air conditioning replacements.

Ducting with more insulation than standard R1.0 ducting. It loses less heat along the way, so rooms reach temperature faster, there are fewer hot and cold spots and the system does not work as hard. We offer it as an upgrade on ducted systems.

It is worth considering. Salt air corrodes outdoor units. Our optional treatment takes the outdoor unit apart and applies three coats of HVAC Action rust protection to the panels and circuit board before installation. See corrosion protection.

Yes. We can fit a Fresh-Aire UV APCO-X Ultra in the return air. Its UV-C lamps shine on the cooling coil and the air passing it, and a carbon matrix reduces household odours. The lamps are replaced about every 3 years. See air filters and sanitisers.

A 10-year workmanship guarantee covering the gas (refrigerant) charge and call-outs, a 10-year warranty on duct and pipework, 5 years parts and labour on units (Hisense 5+2 years) and 5 years on the ZoneTouch controller. Warranties apply once the job is paid in full. Warranty details.

Yes. You need to have the system maintained and serviced as we recommend. Not doing so may void the warranty. We can do the servicing for you.

Yes. QBCC 15409367, ARCtick AU064493 for refrigerant handling and Queensland electrical 1505904. NSW electrical work is done by our NSW-licensed electrician.

No. An in-house licensed team: 3 office staff and 9 field technicians, with our own electricians and no subcontractors. Meet the team.

Yes. Our own licensed electricians handle the electrical side of your installation and other electrical work. We test everything and give you an electrical safety certificate. See electrical services.

The Gold Coast and surrounds, including Logan and the Tweed. That includes the Gold Coast, Logan and the Tweed and Northern Rivers. See all service areas.

Call 1300 101 100 Monday to Friday 7am–4pm, and Saturday and Sunday 9am–4pm. You can send an enquiry any time and we will reply during those hours.

Factory 1/14 Fremantle St, Burleigh Heads QLD 4220. Please call before visiting, as the team is often out on jobs. Open in Google Maps.