Warranty
Our Air Conditioning Warranty
10-year workmanship guarantee
Every system we install is backed by a 10-year workmanship guarantee, a 10-year warranty on ductwork and pipework, 5 years parts and labour on units and 5 years on the ZoneTouch controller.
5.0 from 292 Google reviewsAt a glance
What warranty do I get with a Frost Solutions installation?
Four warranties apply to a new installation: a 10-year workmanship guarantee that covers the gas charge and call-outs, a 10-year warranty on the ductwork and pipework, a 5-year parts and labour warranty on the indoor and outdoor units, and a 5-year warranty on the ZoneTouch zone controller. Warranties apply once the job is paid in full.
The workmanship guarantee runs for 10 years from the date of installation. Your quote lists the equipment and the warranties that apply to your job, so you always have them in writing.
Workmanship guarantee
Covers the gas (refrigerant) charge and call-outs.
Duct and pipework warranty
On the ductwork and pipework we install.
Parts and labour on units
Indoor and outdoor units. Hisense units carry 5+2 years.
ZoneTouch controller warranty
On the ZoneTouch zone controller.
Workmanship
What does the 10-year workmanship guarantee cover?
Every part of the installation work we do. If there is a problem with how your system was installed, we come back and fix it free of charge. That includes the gas (refrigerant) charge, so a leak from our pipework or connections is covered, and the call-out fee for the visit.
Installation faults are things like a joint that leaks refrigerant, a condensate drain that does not run away properly, a unit or bracket that is not secure, or wiring we installed that is not right. Because our own technicians and electricians do the whole job, one company is responsible for all of it.
Ductwork and pipework
What does the duct and pipework warranty cover?
Damage or failure in the ducting itself and in the refrigerant pipework we install, for 10 years. The ductwork warranty is backed by the duct manufacturer. If a duct splits, collapses or comes apart, or a pipe run fails, we repair or replace it.
Want better insulated ducting from the start? Ask about R1.5 ducting, or read about ductwork replacement and repairs.
Units and controls
What does the 5-year parts and labour warranty cover?
Faults in the air conditioning unit itself, both the indoor and outdoor unit, for 5 years, whichever brand you choose. If an issue comes up, we deal with the manufacturer on your behalf and organise the repair, free of charge, for parts and labour. Hisense units carry 5+2 years.
The ZoneTouch zone controller, our standard zone control on ducted systems, has its own 5-year warranty. If you choose an AirTouch 5 upgrade, your quote states the warranty that applies to it.
Brands we supply: Mitsubishi Heavy Industries, Daikin, Samsung, Hisense, Fujitsu, Mitsubishi Electric and Panasonic.
Conditions
When does the warranty apply, and what is not covered?
The warranty applies once the job is paid in full, and it runs from the date of installation. It does not cover damage caused by misuse, neglect or acts of nature, such as storms, flooding or lightning. You also need to have the system maintained and serviced as we recommend; not doing so may void the warranty.
Covered
- Faults in our installation work, for 10 years
- The gas (refrigerant) charge and call-out fees under the workmanship guarantee
- Damage or failure in the ductwork and pipework we install, for 10 years
- Indoor and outdoor unit faults, parts and labour, for 5 years
- The ZoneTouch controller, for 5 years
Not covered
- Damage from misuse, neglect or acts of nature
- Problems caused by a lack of servicing or maintenance
- Plastering, painting or making good, unless it is on your quote
- Nail popping in walls or ceilings, which comes from the house settling
- Equipment or work by other installers
After the install
What else do I get after the install?
Two extras on top of the warranties. You get a direct phone line to the technician who installed your system, so you can reach someone who knows the job. You also get a reminder when your first service is due, with 50% off that first service.
Regular servicing keeps the system running efficiently, keeps your warranty in order and helps the system last. We recommend having it cleaned every 6 months. See air conditioning maintenance and rejuvenation eco clean.
Making a claim
How do I make a warranty claim?
Call us on 1300 101 100 or email sales@frostsolutions.com.au. Tell us your name, the install address and what the system is doing, and send a photo or short video if you can. We will work out the likely cause and book a visit.
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Tell us what is happening
Phone or email with your details, the install address and a description of the fault. Error codes on the controller help.
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We diagnose it
We work out whether it is an installation issue, a unit fault or something else, and book a technician.
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We fix it
Covered work is done free of charge. For unit faults we deal with the manufacturer for you.
Your rights
How does this warranty work with the Australian Consumer Law?
Our warranties are in addition to your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Warranty provided by Frost Solutions Pty Ltd (ABN 52 665 275 712), Factory 1/14 Fremantle St, Burleigh Heads QLD 4220. Phone 1300 101 100, email sales@frostsolutions.com.au.
Good questions
Warranty questions
Does the warranty transfer if I sell my home?
Call us on 1300 101 100 and we will confirm how the warranty applies to the new owner of your system.
Is a refrigerant top-up covered?
Yes, if it is needed because of our installation work. The 10-year workmanship guarantee covers the gas (refrigerant) charge and call-out fees.
Who do I call if my system breaks down?
Call Frost Solutions, not the manufacturer. We work out whether it is an installation or a unit fault, and for unit faults within the 5-year parts and labour warranty we deal with the manufacturer for you and organise the repair.
Is servicing included in the warranty?
No. Servicing is a separate cost, but regular servicing as we recommend is a condition of the warranty. After your install we send a reminder for your first service at 50% off. See air conditioning maintenance.
Does the warranty cover repairs to a system Frost did not install?
Our installation warranties cover systems we install. For other systems, any warranty comes from whoever installed it or the manufacturer. We can still repair it or quote a replacement.
Keep exploring
Related pages
Air conditioning maintenance
Servicing that keeps your system efficient and your warranty in order.
Learn moreAir conditioning installation
How we install new split and ducted systems.
Learn moreTerms and conditions
Quote, payment and cancellation terms.
Learn moreBook an install
Ask for a free, no-obligation on-site quote.
Learn moreReal words from real clients
Rated 5.0 from 292 Google reviews
Every review below is from our Google Business Profile. Read them all on Google.
5.0 from 292 Google reviews checked 13 Nov 2026- ★★★★★
I have just had a total of 5 aircons fitted up by the boys at Frost. 4x brand new installs to each bedroom, and a new replacement for the lounge. I cannot fault anything. Their communication, punctuality, price and workmanship have all been superb throughout the entire process. Trouble and stress free. Its easy to see why they have so many 5star reviews. True professionals. Thanks again.
Edwin Google review, about Sep 2026
- ★★★★★
Absolutely fantastic experience with Frost Solutions! I recently had a ducted air-conditioning system installed and honestly, from the very first conversation through to the finished installation, the whole process was seamless. ... The installation itself was done to a really high standard, the team worked efficiently and left everything clean and tidy. ... Great people, great communication, great workmanship and a great result.
Grant Google review, about Oct 2026
- ★★★★★
Couldn't recommend Frost Solutions highly enough. We recently had them install a 16kW Daikin ducted system with 8 outlets, 6 independent zones, AirTouch 5, multiple upgrades and a 5 year service plan. ... Another big positive is that Frost Solutions have their own electrical team as part of the installation. ... the entire experience was seamless.
Jordan Google review, about Sep 2026
- ★★★★★
Frost Solutions installed ducted air conditioning in my home today and I couldn't be happier. The team were professional, friendly, punctual, and down to earth. ... left the house spotless ... I also really appreciated the follow-up call from the office later in the day to check I was completely satisfied ... They're a local business with local staff, and the value was extremely competitive for the quality of service and workmanship provided.
Bradley Google review, about Nov 2025
- ★★★★★
From my initial phone call to the pre-check and installation, all correspondence and actions were clear and understandable (for someone who is non tech savvy).. Shout out to Paul (Senior Technician) ... He was also clear when showing me how to use the air-con, and info on future servicing and cleaning when needed. Thanks Frost Solutions Team, I highly recommend you to anyone needing a new aircon :)
Sue Google review, about Jun 2026
- ★★★★★
Wow! Frost Solutions is possibly the best all round company I've worked with for a long time. The admin staff, sales and tradesmen-installers were all very polite, efficient and easy to communicate with. From the time I phoned to organise a quote to the full install was only an about a week ...
Jo Google review, about Nov 2025
Your comfort, our priority.
A system backed for 10 years
Ask for a free, no-obligation on-site quote.