Our people
Meet the Team
The people who answer your call, quote your job, install your system and wire it in. They all work for Frost Solutions; we do not use subcontractors.
5.0 from 292 Google reviews
Meet the team
How is the Frost Solutions team made up?
An in-house licensed team: 3 office staff and 9 field technicians, with our own electricians and no subcontractors. The office books and manages your job, our HVAC technicians and installers do the air conditioning work, and our licensed electricians handle the electrical side. Apprentices in both trades work alongside them, so every job has qualified people responsible for it.
Customers often mention our people by name in their Google reviews. Below is how the team is organised and the roles in each part of it; ask the office if you are not sure who is looking after your job.
Office and sales
Who will I deal with when I call or ask for a quote?
Our office and sales team. They answer the phone, book your free on-site quote, prepare your written quote, order your equipment and schedule the install. They are also who you call afterwards about servicing, warranty or a change to your booking.
- Business manager
- Sales manager and engineer
- Office administration
Air conditioning technicians
Who installs and services my air conditioning?
Our own HVAC technicians and installers, with apprentices learning alongside them. They install, commission, service and repair split, multi-head, ducted and commercial systems, and work under our ARCtick refrigerant trading authorisation. They are Frost Solutions staff, not subcontractors.
- Field manager
- Qualified HVAC technicians and installers
- HVAC apprentices
Electricians
Who does the electrical work?
Our own licensed electricians and electrical apprentices. They run the power to your new system, handle switchboard and circuit work where it is part of the job, and do general electrical work. Having them in-house means the electrical side of your install is done by the same company that installs the air conditioning.
- Senior electrician
- Qualified electricians
- Electrical apprentices
Work with us
How do I get the team out to my place?
Ask for a free, no-obligation quote. Send an enquiry or call 1300 101 100 (Monday to Friday 7am–4pm, Saturday and Sunday 9am–4pm). We will arrange a time to look at your home, then send a written quote. If you go ahead, the same in-house team installs and looks after your system.
Good questions
Questions about our team
Are your technicians employees or subcontractors?
Employees. An in-house licensed team: 3 office staff and 9 field technicians, with our own electricians and no subcontractors. More about Frost Solutions.
Are your electricians licensed?
Yes. Frost Solutions holds Queensland electrical licence 1505904. After electrical work you receive an electrical safety certificate. See electrical services.
Can I ask for the same technician who installed my system?
You can ask, and we will try. Call 1300 101 100 and tell the office who installed your system. Our after-install care includes a direct line to the technician who installed it.
Do you train apprentices?
Yes. Our team includes HVAC and electrical apprentices, who work alongside our qualified technicians and electricians on real jobs.
Keep exploring
More about us
About Frost Solutions
Who we are, what we do and the licences we hold.
Learn moreCustomer reviews
What customers say about the crews who did their install.
Learn moreElectrical services
What our in-house electricians do.
Learn moreBook an install
Ask for a free, no-obligation on-site quote.
Learn moreReal words from real clients
Rated 5.0 from 292 Google reviews
Every review below is from our Google Business Profile. Read them all on Google.
5.0 from 292 Google reviews checked 13 Nov 2026- ★★★★★
I have just had a total of 5 aircons fitted up by the boys at Frost. 4x brand new installs to each bedroom, and a new replacement for the lounge. I cannot fault anything. Their communication, punctuality, price and workmanship have all been superb throughout the entire process. Trouble and stress free. Its easy to see why they have so many 5star reviews. True professionals. Thanks again.
Edwin Google review, about Sep 2026
- ★★★★★
Absolutely fantastic experience with Frost Solutions! I recently had a ducted air-conditioning system installed and honestly, from the very first conversation through to the finished installation, the whole process was seamless. ... The installation itself was done to a really high standard, the team worked efficiently and left everything clean and tidy. ... Great people, great communication, great workmanship and a great result.
Grant Google review, about Oct 2026
- ★★★★★
Couldn't recommend Frost Solutions highly enough. We recently had them install a 16kW Daikin ducted system with 8 outlets, 6 independent zones, AirTouch 5, multiple upgrades and a 5 year service plan. ... Another big positive is that Frost Solutions have their own electrical team as part of the installation. ... the entire experience was seamless.
Jordan Google review, about Sep 2026
- ★★★★★
Frost Solutions installed ducted air conditioning in my home today and I couldn't be happier. The team were professional, friendly, punctual, and down to earth. ... left the house spotless ... I also really appreciated the follow-up call from the office later in the day to check I was completely satisfied ... They're a local business with local staff, and the value was extremely competitive for the quality of service and workmanship provided.
Bradley Google review, about Nov 2025
- ★★★★★
From my initial phone call to the pre-check and installation, all correspondence and actions were clear and understandable (for someone who is non tech savvy).. Shout out to Paul (Senior Technician) ... He was also clear when showing me how to use the air-con, and info on future servicing and cleaning when needed. Thanks Frost Solutions Team, I highly recommend you to anyone needing a new aircon :)
Sue Google review, about Jun 2026
- ★★★★★
Wow! Frost Solutions is possibly the best all round company I've worked with for a long time. The admin staff, sales and tradesmen-installers were all very polite, efficient and easy to communicate with. From the time I phoned to organise a quote to the full install was only an about a week ...
Jo Google review, about Nov 2025
Your comfort, our priority.
Get a free, no-obligation quote
Tell us about your home or business and we will recommend the right system. Call 1300 101 100 (Mon–Fri 7am–4pm, Sat–Sun 9am–4pm) or send an enquiry.